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FAQ
1.How do I submit a part enquiry?
Search Our Website: Enter the part number in the search bar, visit the product page, and fill out the enquiry form for a quick quote.
Call Us: Speak directly with an Account Manager for instant answers and quotes.
Live Chat: Use the chat icon on our website to connect with our team instantly.
2.How long is my quote valid for?
Quotes are valid for 30 days from the date they are issued unless otherwise specified.
3.Why can’t I see a price for a part?
We specialize in new and hard-to-find automation parts, which often have fluctuating market prices.
To ensure you get the most accurate and competitive price, we provide quotes on a case-by-case basis.
4.Do you provide a warranty as standard?
Yes, all new parts come with a 12-month return-to-base warranty.
If you experience any issues within 12 months of delivery, our Customer Support Team is here to assist you.
5.Do you offer global delivery?
Yes, we provide fast global delivery through our distribution centers located across major continents.
How long will it take for my part to arrive?
We aim to dispatch parts the same day whenever possible, especially in urgent situations.
However, delivery times can vary depending on the part's condition and sourcing location.
Each case is handled individually to ensure the fastest possible service.